Delivery and Shipping Policy

At Puppicon, we are committed to getting your order to you as quickly and safely as possible. Please review our shipping and delivery details below.

PHYSICAL PRODUCTS

Puppicon proudly offers FREE worldwide shipping on all physical orders. We require 3 to 5 working days on average to fulfil your order before dispatching it. We are doing everything in our power to get your order to you as soon as possible.

Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7 to 10 business days. Please note that holidays, natural disasters, or unforeseen circumstances may impact delivery times. All physical orders ship from the United States.

Shipping Times

  • Standard Shipping: 1–3 weeks
  • Fast Shipping: 1–2 weeks

Some distant areas can take a little longer, but we will get it to you. The delivery dates given are estimates calculated from the date an order is out for shipment, keeping in mind the transit time. Deliveries may occasionally take longer than expected due to an incorrect shipping address, adverse weather conditions, customs clearance procedures, or other unavoidable circumstances.

Please note that import duties and any additional import charges and taxes are not included in the item price or shipping charges — these are the buyer's responsibility.

Processing Times

Order processing may take up to 1–4 business days, which includes checking, packing, and sending your order to the post office. After processing, a tracking number will be provided to you via email.

Separate Shipments

When you order multiple items, they may be shipped separately so they reach you faster. Due to warehouse locations and product availability, items may arrive at different times with separate tracking numbers.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are processed in USD.

ORDER CANCELLATION & CHANGES

We accept cancellation or change requests (quantity, colour, size, or shipping address) within 12 hours of placing your order. Please contact us at weatpuppicon@gmail.com Requests received after 12 hours may not be accepted as orders are processed immediately. If we are able to cancel after the 12-hour window, a 15% cancellation fee will apply to cover production costs already incurred.

ORDER TRACKING

Puppicon provides tracking numbers for all physical orders. To receive your tracking number, please email weatpuppicon@gmail.com with the subject line "Tracking Number." It may take 2–3 business days after shipment for tracking information to become available online.

You can track your order at any of the following platforms:

  • 17track.net
  • global.cainiao.com
  • parcelmonitor.com
  • parcelsapp.com
  • packagetrackr.com
  • postal.ninja
  • track.aftership.com

CONTACT US

For any shipping or delivery questions, please reach out to our support team at weatpuppicon@gmail.com — we will be happy to help.

ASCENTGLOW LLC
99 Wall Street #1161, New York, NY 10005